Shipping Info
At DWSTN, we process and ship orders quickly so you can enjoy your purchase as soon as possible.
📦 Processing Time
All orders are processed within 1–2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
🌍 Shipping Destinations
We ship worldwide to over 28 countries and regions.
🚚 Estimated Delivery Times
- Asia: 7–15 business days
- Europe & North America: 15–25 business days
- Rest of World: 20–35 business days
Delivery times are estimates and may vary due to customs clearance or carrier delays.
💰 Shipping Rates
Shipping rates are calculated at checkout based on your location and order weight.
⚠️ Important Notice — Knife & Blade Products
All DWSTN products containing knives or blades are classified as restricted items for air freight. As a result:
- All orders are shipped via sea freight or dedicated sea shipping lines
- Delivery times may be longer than standard estimates
- Some countries have strict import regulations on knives and blades. Customers are responsible for verifying local import laws before placing an order.
- Orders that are seized or rejected by customs due to local regulations are non-refundable for shipping costs.
📬 Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number.
🛃 Customs & Duties
International orders may be subject to customs duties and taxes imposed by the destination country. These charges are the customer's responsibility.
📧 Questions?
Contact us at team@dwstn.cn, and we'll be happy to help.