Política de envío
Shipping Policy
Processing Time: Orders are processed within 1–3 business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods & Estimated Delivery
| Destination | Method | Estimated Time |
|---|---|---|
| Hong Kong | Local Courier | 1–3 business days |
| United States | International Tracked | 7–14 business days |
| Europe | International Tracked | 10–18 business days |
| Rest of World | International Tracked | 20–60 business days |
Delivery times are estimates and may vary due to customs clearance or carrier delays.
Shipping Restrictions: DWSTN ships bladed tools to most countries. However, some destinations may restrict or prohibit the import of knives and bladed instruments. It is the customer's sole responsibility to verify local import regulations before placing an order. Orders held or seized by customs due to local restrictions are not eligible for refund.
Tracking: A tracking number will be provided via email once your order has been dispatched. Please allow 24–48 hours for tracking information to update.
Customs & Import Duties: International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the buyer's responsibility and are not included in the product price or shipping fee.
Lost or Damaged Shipments: If your order arrives damaged or is confirmed lost by the carrier, please contact us at [your support email] within 7 days of the expected delivery date with your order number and supporting photos.